President, Hospital Operations, Billings Clinic
| Req Number: | E4BACF |
| Location: | Billings, Montana |
| Posted: | 7/19/2024 |
| Category: | Life Sciences/Healthcare : Hospital/Health Systems |
| Job Type: | Permanent |
Position President, Hospital Operations, Billings Clinic
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Company Billings Clinic - Logan Health
Location Billings, Montana
Reporting Relationship The President, Hospital Operations, Billings Clinic will report to Clint Seger, MD, Chief Executive Officer, Billings Clinic and Co-CEO, Billings Clinic – Logan Health
Website https://www.billingsclinic.com/
Organization Background
Billings Clinic
Billings Clinic, now part of Billings Clinic – Logan Health, is Montana’s largest independent health care system serving Montana, Wyoming and the western Dakotas. A not-for-profit organization, Billings Clinic is governed by a board of community members, nurses and physicians. Billings Clinic is an integrated multi-specialty group practice with a 336-bed hospital and Level I Trauma Center. Billings Clinic has more than 4,500 employees, including nearly 600 physicians and non-physician providers and advanced practitioners offering more than 80 specialties.
Billings Clinic's vision is to be a national leader in providing the best clinical quality, patient safety, service and value. Shared electronic medical records are one way we have worked towards that goal.
The electronic medical record helps both primary care physicians and specialists know the patients' entire health history, the drugs that have been prescribed, and test results. This improves the overall quality, safety and cost of care.
Billings Clinic’s downtown campus consists of:
• A 336-bed hospital
• 20-suite Family Birth Center with a Level III Neonatal Intensive Care Unit
• Level I Emergency and Trauma Center
• Inpatient Cancer Care Unit
• Surgery Center
• Billings Clinic, the region’s largest multi-specialty group practice with over 80 specialties
Off the main campus are branch clinics which include:
• Billings Clinic Heights
• Billings Clinic West
Primary and specialty-care clinics are located in:
• Bozeman, MT - Billings Clinic Bozeman
• Columbus, MT - Stillwater Billings Clinic
• Miles City, MT - Billings Clinic Miles City
• Townsend, MT - Billings Clinic Broadwater
• Red Lodge, MT - Beartooth Billings Clinic
• Cody, Wyoming - Billings Clinic Cody
Billings Clinic (BC) also has 14 regional partnerships, including management agreements with 13 Critical Access Hospitals and one outpatient clinic. In addition, BC conducts approximately 110 specialty care clinics visits per month at 21 different regional locations for residents of rural Montana, Wyoming, and North Dakota. BC was designated as the first Magnet organization in Montana in 2006 and is also a member of the Mayo Clinic Care Network. Our affiliated hospitals are located throughout Montana and Wyoming.
Physician leadership is embedded in the organization, with a physician CEO, and through its internal and community governing boards that have physician members. Billings Clinic is consistently recognized nationally for excellent performance in patient quality, safety, and service.
Billings Clinic launched Montana’s first Internal Medicine Residency program in 2014, a testament to its mission of advancing health care, education, and research. Last year, Billings Clinic’s cost of Community Benefit totaled more than $38 million, including $9.9 million in financial assistance provided to nearly 11,000 patients.
Billings Clinic was the first Montana Magnet® -designated health care organization for nursing excellence and is a member of the Mayo Clinic Care Network.
Billings Clinic - Logan Health
Billings Clinic and Logan Health are united as one non-profit, Montana based, independent health care system focused on keeping patients and families close to home and connecting care in communities throughout the region. The unified health system serves an area that includes Montana, northern Wyoming and the western Dakotas and is governed by a board of community members and medical professionals. It encompasses 25 hospitals, which includes 16 regional partnerships with critical access hospitals and clinics. More than 9,000 employees, including 1,200 physicians and advanced practice providers practicing in 80 specialties, work together to provide patients and their families with a positive, proactive, patient-centered experience through innovative and effective approaches to high quality, safe health care. Combined, Billings Clinic and Logan Health generate annual net revenues of $2 billion.
Billings Clinic and Logan Health have deep commitments to complex care, local access, innovation and health care education. By uniting the two organizations in September 2023, each of which have served Montana and the surrounding region for more than 100 years, Billings Clinic and Logan Health are better together. The one combined system is better positioned to adapt to the rapidly changing health care environment while maintaining a commitment to sustaining and growing services that meet the needs of Montana and Wyoming families.
Position Summary
The President, Hospital Operations, Billings Clinic advances the mission, vision, and values of the organization and ensures areas of accountability are aligned with the strategic plan. In dyad partnership with the Chief Medical Officer (Hospital), the President, Hospital Operations provides daily administrative and operational oversight of a Trauma Level-One hospital and designated facility support services. He/she works collaboratively to ensure the delivery of integrated, quality patient care, safety and service in the hospital achieving national standards while maximizing operational and financial performance. The President, Hospital Operations, Billings Clinic expands hospital-based services in response to advancing medical practice, nursing practice and leading practices in ancillary and support services. He/she will foster strong relationships with physicians, clinicians, and leadership to ensure efficient and effective delivery of hospital-based care and responsible use of resources. The President, Hospital Operations, Billings Clinic identifies and leads focused performance improvement on daily basis to achieve and exceed quality, engagement, and financial objectives. He/she ensures regional referring providers can easily access physician and clinical expertise needed for accessible and efficient patient transport for hospital services. He/she will actively participate in external stakeholder groups that can influence and impact sustainability of hospital services offered to local and regional communities. He/she will engage with teams of caregivers and support teams to set expectations for delivering a consistent, patient care hospital experience.
Key Responsibilities
The President, Hospital Operations, Billings Clinic is responsible for the following:
- Interprets and supports the mission and philosophy of the health system. Responsible for promotion of, and adherence to, the Code of Conduct and compliance program.
- Ensures the success and credibility of Billings Clinic through the delivery of innovative, quality, cost efficient programs.
- Leads the administration and ongoing refinement of comprehensive programs, including well defined protocols, policies and procedures assuring thigh quality standards and the cost-effective delivery of the appropriate level of care in the appropriate care delivery setting. Assures the highest standard of clinical outcomes, patient satisfaction, and responsive/accessible customer service.
- Provides consultation services for community and health care providers.
- Accountable for daily administration of hospital operations providing operational and fiscal oversight to ensure quality services are provided to patients and communities based on established quality guidelines and benchmarks.
- Sets direction and goals for achieving quality and patient experience expectations.
- Develops and implements strategies to ensure efficient and effective patient flow, hospital quality measures and patient safety initiatives.
- Ensures hospital follows all regulatory standards and accrediting standards by monitoring operations and adjusting operations as necessary.
- Provides administrative leadership in dyad with Chief Medical Officer - Hospital to ensure the quality and performance of medical staff.
- Fosters strong relationships with physicians, clinicians, and leadership to create a high-performing environment delivering a high-standard of care and service.
- Oversees daily operations of ancillary services supporting hospital operations to include Lab, Radiology, Pharmacy, Therapies, and support services such Environmental Services, Dietary, Security and Environment of Care and/or other areas as designated to ensure effective hospital operations.
- Leads service lines in the overall marketing, program development, and service priorities. Coordinates with physicians and other Billings Clinic leadership to assure continuity in pursing goals and synergy in implementing plans.
- Identifies and addresses synergies/problems across service lines, providers and within the community.
- Communicates relevant developments to staff.
- Provides administrative expertise in partnership with physician leadership to ensure ongoing viability of Trauma One designation for hospital and support for surrounding communities.
- Expands hospital-based services in response to advancing medical practice, nursing practice and leading practices in ancillary and support services.
- Develops and maintains financial and budgetary goals/objectives and oversees/assist with the development of business plans which support Billings Clinic goals and objectives.
- Participates in evaluating, selecting, and integrating health care technology and information systems that support quality of care/financial needs and efficient use of resources.
- Assures information systems meet the objective of providing appropriate, accurate and timely information to all internal and external constituencies.
- Develops, retains, recruits, and leads a talented management team committed to accomplishing the goals and objectives of Billings Clinic.
- Recommends, implements, and evaluates plans and systems that assure enough qualified and competent staff to provide care/services. Adheres to administrative policy/procedures relating to human resource management.
- Takes responsibility for own professional growth and development needs; meets all system education requirements.
- Effectively participates, fosters, demonstrates, and encourages an ethic of open communication and teamwork through the organization and across all communities served by the health system.
In addition, the President, Hospital Operations, Billings Clinic will possess the following:
Leadership Attributes
- Strategic development and Execution: Drives organizational objectives by operationalizing changes and initiatives effectively and efficiently.
- Proactively anticipates both the needs of the health system and the impact operations has on the organization’s success.
- Collect and analyse data, prepares, and presents recommendations, and explains associated benefits and risks for improving operations.
Business Acumen
- Demonstrates and further develops competencies in the areas of leadership, financial management, employee engagement, human resources knowledge, organizational dynamics and governance, organizational communication, strategic planning, change management, risk management, compliance, patient safety, and quality improvement.
- Demonstrates professional ownership, self-development, and a desire for life-long learning.
Emotional Intelligence
- Serves as a role model for others by exhibiting the Health System core values of: Leading and influencing the team to provide outstanding customer service.
- Develops and fosters relationships with health system leaders, departments, and members of the team to support open communication, trust, transparency, and collaboration.
Leadership
- Creates a supportive department culture by fostering individual motivation, coaching, and training for optimum job performance.
- Collaborates with Human Resources to develop, implement and support programs and processes that add value to the health system, its leadership, and employees.
- Leads to improves culture, employee and physician engagement, empowerment, growth, and retention, while remaining committed to the Health System’s management and prosperity for its customers, employees, and community.
Standard Expectations
- Acts as a mentor, promotes and encourages professional growth and development of health system staff.
- Responsibility for own professional growth and development needs; meets all system educational requirements.
- Assures information systems meet the clinical objectives of providing appropriate, accurate and timely information to internal and external constituencies.
- Practices and implements process improvement principles and oversees assessment and in areas of responsibility.
- Performs other duties as assigned to meet the needs of the departments, service lines, and the organization.
- Supports and models behaviours consistent with Billings Clinic’s mission, vision, values, code of business conduct and service expectations.
- Meets all mandatory organizational and departmental requirements.
- Maintains competency in all organizational, departmental, and outside agency standards as it relates to the environment, employee, patient safety, or job performance.
- Performs all other duties as assigned or as needed to meet the needs of the department/organization.
Professional Experience / Qualifications / Traits
Successful candidates for the President, Hospital Operations, Billings Clinic role will possess the following:
- Ten years of extensive experience in hospital operations in an integrated delivery system working in an executive leadership role.
- Experience as a senior leader for multiple hospitals with large physician group practices including extensive rural service area.
- Extensive and established experience in administrative leadership preferably in a dyad with physician leadership.
- Experience in hospital service line program and service line development.
- Experience working in healthcare operations and administration including ancillary and support services.
- Background in leading organizational change and performance improvement initiatives for sustained operational performance and growth.
Knowledge
- Strategy and operations of complex tertiary hospital clinical programs (Trauma, CV, Neurosciences, OB, Mental Health etc).
- Employee and provider engagement best practices.
- Continuum of patient care and service.
- Quality and patient safety leading practices.
- Knowledge of fiscal control and program oversight.
- Health system policies and procedures, both organizational and departmental.
- Advanced knowledge of health system administration, management, and strategic practices.
- Substantial knowledge of developing healthcare trends and/or potential implications.
- State, federal and regulatory and accreditation standards governing health care facilities and as it relates to the scope of services/programs provided within the Health System.
- Substantial knowledge of business and management principles.
- Microsoft Office Programs (i.e., Windows, Outlook, Word, Excel, etc.) and other system software programs.
- Effective customer service techniques and Personal Service Excellence (PSE) skills.
- Healthcare administrative and strategic practices and the application of strategic plans.
- Information Systems and computer applications.
- Budgeting and fiscal controls.
- Operation of personal computers, hardware, and software.
Personal Attributes
- Demonstrated leadership, communication, and executive management skills.
- Excellent and advanced verbal and written communication skills are necessary to communicate effectively with a large and diverse group and stakeholders.
- Outstanding interpersonal communication skills to effectively communicate with various audiences.
- Excellent organizational and time management skills.
- Detail oriented and skill in execution of projects.
- Critical thinking skills and the ability to set priorities and functions for team and individual success.
- Advanced professional communication skills, both verbal and written.
- Effective application of visionary management and leadership attributes.
- Excellent skill in the application of leadership principles with strong communication, negotiation, and planning skills.
Capability
- Work with board of directors, physicians, system leadership and staff in a collaborative manner.
- Manage multiple competing priorities within the context of a complex and large organization.
- Become attuned to the community and the health system facilities.
- Work well under pressure in a fast paced and stressful environment.
- Direct, manage, implement and evaluation organizational operations.
- Manage diverse and effective interpersonal relationships between board members, system leaders, physicians, management, and employee groups.
- Establish and maintain effective and collaborative relationships with staff; system leaders; peers and colleagues.
- Prioritize tasks and focus on results in a complex organization operating in a competitive environment.
- Incorporate cultural diversity and age-appropriate care into all aspects of communication and patient/resident care; scope of services provided will encompass age groups ranging from infant through geriatric.
- Decisions impacting human resource management may have legal implications.
- Decisions concerning patient/resident care can have impact on service line and quality of care.
- Decisions regarding budgeting and fiscal control have direct impact to the financial viability of the organization.
Education
Advanced degree is a minimum requirement.
Compensation
Salary will be competitive and commensurate with the skills and experience of the selected candidate.
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Korn Ferry shall provide equal employment opportunity to all qualified candidates, and will refer candidates without regard to race, color, religion, national origin, sex, age, disability, veteran status or any other legally protected basis.
