Chief Operating and Revenue Officer - American College of Surgeons (ACS)
| Req Number: | 2AAYNP |
| Location: | Chicago, IL |
| Posted: | 6/3/2024 |
| Category: | Government/Not-For-Profit : Not-For-Profit |
| Job Type: | Permanent |
Position: Chief Operating and Revenue Officer
Company: American College of Surgeons
Location: Chicago, IL
Reporting Relationship: The Chief Operating and Revenue Officer will report to the Executive Director and Chief Executive Officer, Patricia L. Turner, MD, MBA, FACS.
Website: https://www.facs.org/
Organization Background
The American College of Surgeons (ACS) is a professional medical association for surgeons and surgical team members, founded in 1913. With more than 90,000 members, the ACS is the largest and most robust surgical organization in the world. ACS’s operating revenues are approximately $146 million and operating expenses are approximately $157 million with 468 staff.
The ACS was an outgrowth of the highly successful Clinical Congresses of Surgeons of North America. These took place annually starting in 1910 to further the education of practicing surgeons. The Clinical Congresses were themselves an outgrowth of the journal Surgery, Gynecology and Obstetrics, another initiative of ACS Founder Dr. Franklin H. Martin.
From the beginning, the College has been involved in surgical education and research, patient welfare, hospital standardization, ethics of practice, and collaboration with other medical associations. That heritage continues today.
Mission of Health
The American College of Surgeons is dedicated to improving the care of the surgical patient and to safeguarding standards of care in an optimal and ethical practice environment.
Education
Medical school is just the beginning—surgery is a matter of lifelong learning, and the ACS is here to provide it. As the premier source for ongoing surgical education, ACS’s has an array of courses, resources, and opportunities for surgeons at every career stage. All driven by their mission at the ACS: to improve surgical care for better patient outcomes.
Practice Management
The ACS offers numerous resources to help hospitals and healthcare organizations run a successful practice, negotiate employment contracts, become proficient and stay current in CPT coding, and more.
Professional Growth
Through education, resources, tools, and advocacy, the ACS fosters and encourages surgeons’ health and well-being to ensure the physical and mental strength necessary to support their professional pursuits and provide optimal patient care. At a systems level, the ACS advocates for worksite cultures that support optimal work-life integration for surgeons.
Accreditation
The ACS has programs to enhance surgical care and outcomes in hospital and healthcare organizations. The ACS has perhaps the highest standards in surgical care in the healthcare industry across all major surgical specialties.
ACS Quality Programs
Improving surgical care leads to greater access for patients, fewer complications, lower cost of care, and better outcomes. For hospitals, ACS Quality Programs demonstrate a hospital’s dedication to providing surgical teams with the tools and resources they need to put quality at the forefront and help them do what they do best – save and improve lives. Improving surgical care leads to greater access for patients, fewer complications, lower cost of care, and better outcomes. For patients, ACS Quality Programs use the best data, expert input, and proven processes to help surgical care teams deliver the highest quality care.
Data & Registries
ACS’s databases are sourced from hospital registry data collected in thousands of facilities in all the major surgical specialties. The data are used to analyze and track patients according to their treatments as well as their outcomes. They have tools you can use to benchmark programs, plus reporting tools for quality improvement, quality assurance, and surveillance measures.
International Surgeons
International surgeons compose approximately 10% of ACS membership. Scholarship programs, reduced membership dues and Clinical Congress registration fees, and educational resources for professional development are available to international members. There are 6,500 surgeons from more than 130 countries that are International Fellows of the American College of Surgeons.
Advocacy
The ACS advances its health policy agenda through Congress via lobbying activities, grassroots efforts (SurgeonsVoice), and political affairs (ACS Professional Association SurgeonsPAC). The agenda includes Medicare physician payment, medical liability reform, quality and patient safety, graduate medical education financing and governance, trauma systems, cancer and research funding, scope of practice, health information technology, and more. ACS’s mission is to help surgeons provide care that improves patient outcomes. For that reason, its regulatory strategies are focused on physician and facility payment, quality, value-based care, digital health, coding, billing, and reimbursement practice.
Position Summary
The Chief Operating and Revenue Officer is a newly created position that will serve as a key member of the senior leadership team. Reporting to the Executive Director and Chief Executive Officer, the Chief Operating and Revenue Officer will perform an instrumental role in leading ACS to achieve continued growth by facilitating cross-functional teamwork in a highly collaborative environment with the aim of delivering improved and optimized operating capacity, strong financial results, and expanded demand for ACS’s services with existing and potential members and clients.
Key Responsibilities
The Chief Operating and Revenue Officer is responsible for the following:
- Serves as a strategic partner and trusted advisor to the Executive Director and CEO, and Senior Leadership Team leveraging key insights to build robust and dynamic operations, revenue growth and business strategies, both short- and long-term, to advance the mission and impact of ACS. Drives initiatives that support sustainable growth and innovation.
- Oversees the planning and preparation of budgets related to the assigned responsibilities, including costs, operating expenses and outlays, capital improvements and equipment purchases.
- Directs and oversees a revenue growth strategy that meets and supports the ACS’s financial and operational goals.
- Administers ACS’s operational P&L effectively and systematically evaluates overall operational performance against budget and growth objectives; implements corrective measures as needed; maintains transparent communication with ACS leaders on these actions.
- Partners with other key departments of ACS for shared services that serve the operating areas ensuring efficient operations and strategic alignment with organizational goals.
- Drives membership and mutually beneficial partnerships to advance ACS’s global presence and influence among industry leaders, policymakers, peer organizations, and stakeholders.
- Helps to ensure that ACS understands competitors, markets, and customers through intimate customer knowledge, market information, and competitive intelligence. Determines the new offerings and tools and oversees the execution of the development and rollout to the membership.
- Provides support to the Board and relevant Board committees, including presentations at meetings as requested.Develops and implements innovative ways to drive change and increase demand for ACS’s services to attract
- and retain members. Creates and executes plans that promote quality, service, and growth with an eye towards efficiencies and synergies; ensures coordination of services within the team and cross-functionally to achieve a proactive approach to growth.
- Creates, measures, and analyzes current and potential revenue streams, offerings, and relationships to optimize business growth and revenue strategy with the Senior Leadership Team.
- Evaluates, improves, and develops new systems, processes, controls, and procedures, to enhance the overall efficiency of ACS, ensures excellent service, and increases engagement with members, customers, and staff.
- Attracts, retains, develops, and engages strong diverse teams that execute ACS’s organizational priorities to achieve goals and deliver against key metrics. Demonstrates commitment to efforts in diversity, equity, and inclusion.
- Establishes key performance indicators (KPIs) to measure organizational performance and success. Regularly assesses and reports on progress towards goals to the executive team and the board of directors.
- Through effective management, cultivates a culture that values teamwork, performance, and accountability, and allows for a strong and productive employee experience. Aligns staff priorities and resources to support ACS’s overall goals and objectives.
- Creates and maintains an internal dynamic that motivates and encourages team members to achieve excellence, and inspires unity, collaboration, and mutual respect across the organization. Fosters a culture of innovation, collaboration, and results.
- Engages effectively with CFO around budget, forecasting, and pricing.
Professional Experience/Qualifications/Traits
The Chief Operating and Revenue Officer will be critical in driving revenue growth and operational excellence, fostering innovation, and advancing the mission of ACS. They will have demonstrated experience navigating complex operational changes with the ability to develop and execute strategic plans that drive organizational growth and success.
Successful candidates for the Chief Operating and Revenue Officer role will possess the following:
- A minimum of ten years of experience maintaining, growing, and diversifying an organization’s revenue, identifying new, innovative sources of income, and driving sustainable growth.
- A strong business acumen. An ability to manage business operations in multiple domestic and international geographies with a diversified membership.
- Experience in organizational financial management, including budgeting, forecasting, accruals, financial planning, audit compliance, and achieving financial goals.
- An ability to drive the implementation of strategic and annual operating plans related to revenue growth and ensure the people, systems and processes are coordinated, integrated, and aligned for optimal organizational performance.
- An ability to identify organizational needs and align resources to support mission and objectives.
- Proven ability to build, lead, and engage diverse and cross-functional teams, fostering a culture of collaboration, diversity, equity, inclusion, respect, empowerment, and innovation.
- Exceptional interpersonal, influence, and relationship-building skills, crucial for engaging with a large cross-section of constituents effectively.
- Strong strategic and critical thinking skills with the ability to identify organizational needs and align resources to support mission and objectives.
- Technology savvy, capable of identifying and implementing technology solutions to support operational efficiency and growth.
- Excellent communication skills (written, verbal and listening) with the ability to communicate and negotiate effectively with stakeholders at all levels; one who is equally effective with large and small audiences and on a one-on-one level.
- Effective at anticipating and proactively managing organizational risk with strong analytical and problem-solving skills. The agility to pivot and lead change as appropriate.
- Courage and confidence to prioritize and navigate complex situations with diplomacy and a highly collaborative leadership style.
- Demonstrated highest levels of ethics, integrity, credibility, and character.
- A style that supports change and innovation, an ability to delegate yet keep control, set high standards, hold people accountable, and make tough decisions.
- Capable of perceiving situations as they really are; politically astute/savvy.
- Excellent executive presence with the ability to inspire and motivate.
- Positive, can-do attitude; the ultimate team player who leads by example. A role model for all in the organization to follow.
Education
Bachelor’s degree required. Advanced degree highly preferred.
Compensation
Salary will be competitive and commensurate with the skills and experience of the selected candidate.
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Korn Ferry shall provide equal employment opportunity to all qualified candidates, and will refer candidates without regard to race, color, religion, national origin, sex, age, disability, veteran status or any other legally protected basis.
