Position: Regional Vice President of Operations – Assisted Living & Memory Care

Location: Oversite of 5 Communities in Miami Market

Reporting Relationship: The Board of Directors

Website: https://www.rsrcares.com/senior living/fl/miami/the-residences

Purpose of the Position

The Regional Vice President of Operations (RVP) will oversee the daily operations, strategic execution, and performance of the company’s assisted living and memory care facilities across a designated region. Reporting directly to Board of Directors, the RVP will serve as a senior member of the executive leadership team, ensuring operational excellence, regulatory compliance, and alignment with the company’s mission and growth objectives. This position focuses on both operational strategy and execution across assisted living and memory care settings. The ideal candidate will also bring an understanding of developing ancillary services for the post-acute care market, helping to expand the company’s service offerings in this growing sector.

Key Responsibilities

Specific Goals and Expectations:

The successful candidate will work toward driving regional expansion, ensuring operational efficiency, and maintaining high standards of care and service across all facilities. This includes overseeing the implementation of systems and technologies to improve operational performance and managing the integration of new facilities. Moreover, the RVP will focus on maintaining regulatory compliance and fostering innovation, particularly in developing new service offerings such as rehabilitation, therapy services, and specialized memory care programs.

Key Responsibilities:

 Develop and execute strategic operational plans to support the company's regional expansion and growth objectives, including the support of growth in ancillary services in the post-acute care market.

 Lead the daily operations of multiple assisted living and memory care facilities, ensuring consistency in service delivery and high care standards.

 Oversee budgets, resource allocation, and financial performance for facilities in the region, driving financial performance while balancing care quality.

 Establish and maintain strong relationships with key internal and external stakeholders, including regulators, vendors, and strategic partners.

 Implement and monitor key performance indicators (KPIs) to track operational performance and drive continuous improvement in both operational and care outcomes.

 Ensure all facilities meet or exceed state and federal regulatory standards and company quality benchmarks.  Collaborate with corporate leadership and facility teams to align operational practices with the company’s overall mission, vision, and growth strategies.

 Play a pivotal role in the development and expansion of ancillary services such as rehabilitation therapy, post-acute care support, and specialized memory care programming, ensuring these services meet the evolving needs of the senior population.

Key Challenges:

 Successfully scaling operations while maintaining high-quality care across multiple facilities and integrating new service lines.

 Navigating complex regulatory environments in different jurisdictions and ensuring compliance at all levels.

 Developing and implementing innovative service offerings within the post-acute care market, while maintaining operational efficiency and financial performance.

 Recruiting, training, and retaining skilled staff in a competitive labor market.

 Ensuring the smooth integration of new facilities and services into the company’s established operations and culture.

Expected Results:

 Achieving targeted growth and expansion milestones within the region.

 Reducing operational costs without sacrificing care quality or service excellence.

 Strong performance in regulatory inspections and customer satisfaction surveys.

 Successful development and integration of ancillary services within the post-acute care market.

 A scalable operational framework that supports both continued regional growth and the expansion of service offerings.

Desired Experience and Skills

 Proven track record in a senior operational leadership role such as Director, VP of Operations, or equivalent in the senior living or healthcare industry.

 Extensive experience managing multi-site operations, particularly in assisted living and memory care facilities.

 A deep understanding of the post-acute care market and experience in developing and expanding ancillary services for senior care, including rehabilitation therapy, specialized memory care, and post-acute care services.

 Strong background in regulatory compliance, operational excellence, and financial management.

 Expertise in managing large, distributed teams and driving performance across diverse locations.

 Strategic thinker with a focus on long-term goals and continuous operational improvements.

 Strong leadership abilities, with a proven capacity for building, leading, and motivating high-performing teams.

 Excellent communication and interpersonal skills, with the ability to interact effectively with diverse stakeholders, including staff, residents, families, and external partners.

 High adaptability and resilience in managing fast-paced, evolving operational demands.

 Exceptional emotional intelligence and ability to foster trust and collaboration among teams.

Desired Skills & Competencies

 Expertise in healthcare operations, including a deep understanding of the regulatory landscape for assisted living and memory care facilities.

 Proficiency in using operational management tools and systems to drive performance improvements and efficiencies.

 Strong analytical and problem-solving skills, with the ability to interpret complex data and make data-driven decisions.

 Financial acumen with experience in budgeting, forecasting, and managing P&L statements.

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Korn Ferry shall provide equal employment opportunity to all qualified candidates, and will refer candidates without regard to race, color, religion, national origin, sex, age, disability, veteran status or any other legally protected basis.