Korn Ferry has partnered with a hospital system in South Bend, Indiana, to lead the search efforts for their next Vice President, Patient Access. This role is based onsite.

The Vice President of Patient Access will have leadership, oversight, and strategic direction for patient access services across the System. The position reports to the Chief Strategy & Digital Growth Officer.

Responsible for transforming and managing a patient friendly and automated corporate wide Patient Access and Scheduling departments. Develops, recommends, and administers departmental policies and procedures, and through subordinate supervisory personnel, directs the efficient operation of Patient Access and Scheduling, and the maintenance of transformational policies and procedures.

Key Responsibilities:

In collaboration with the Chief Strategy and Digital Growth officer develop a fast-paced plan to transform patient access and scheduling with a focus on a digital first strategy.

▪ Develop metrics of success for the long and short-term goals and objectives for this assigned area of responsibility, example: scheduling within 24 hours.

▪ Access staffing to ensure we are optimizing a digital first approach to Patient Access and scheduling.

▪ Optimize, automate, and standardize current processes and policies and monitor to ensure consistent adherence across BHS in order to meet/exceed agreed upon goals and objectives

▪ Working with the department Director(s) in developing, securing approval of, and administering a budget which provides the resources to achieve agreed upon goals and objectives.

▪ Collaborate with revenue cycle operational leaders to identify problems and determine solutions that improve or enhance the overall operations.

▪ Liaison for all entities and corporate departments in order to communicate changes as needed for patient registration and scheduling needs as it relates to governmental updates and regulations.

▪ Evaluating, counseling and disciplining departmental personnel. Reviewing the recommendations of subordinate managers and supervisors regarding employee relation matters and providing guidance and counsel as necessary.

▪ Directing the preparation of recurring and special financial reports and statistical analysis which reflect the status of registration’s impact on dollars in accounts receivable.

▪ Develop a compelling scorecard that outlines metrics and trends and report quarterly to Leadership.

▪ Responsible for all patient scheduling, verification of benefits, physician and diagnostic scheduling / templating, pre-registration, obtaining the appropriate authorizations and eligibility.

▪ Work to identify new technology, tools and key initiatives that will reduce cost and or improve yield across revenue cycle.

▪ Responsible for rapid deployment of consumer facing tools and it’s adoption within the areas of responsibility. This includes patient portal, on-line registration, digital intake, 2-way texting and other Patient Access tools.

▪ Assess a centralized call center.

Professional Qualifications:

Five to seven years of progressively more responsible experience, including three years of experience supervising and managing a major component of a Hospital or Medical Group's Patient Access department, is required. A background in Logistics, Lean and training/call center knowledge is beneficial.

Master's Degree required.